Wondersign's Frequently Asked Questions

Below is a list of the most frequently asked questions about Wondersign. Please don't hesitate to contact us if your question is not answered here.


What is Digital Signage?

Digital Signage describes the use of electronic displays to quickly and directly communicate with an audience (e.g. customers or employees). A message (text, image, video, animation) is dynamically published on all screens in a network no matter where in the world they are located, giving clients the most flexible "billboard" yet.

How can Digital Signage help my business?

According to several recent studies, Digital Signage ranks second in audience recall compared to TV. A whopping 62% of customers specifically remembered seeing the ads. A Nielsen study shows that the use of Digital-out-of-Home (DooH) media in retail environments results in an increase of sales of up to 33%.

Digital Signage is used for Upselling, Branding, Information, Wayfinding, and Atmosphere at the POS (Point of Sale), POD (Point of Decision), Point of Wait (POW) and POI (Point of Information). The goal is to generate impulses and improve the overall customer/audience experience.

Does Wondersign provide help on how to use Digital Signage?

Wondersign offers guidance and resources to all clients on how to use their digital signs in the best possible way. We gladly share our knowledge and expertise and provide this information as part of our service free of charge.

Why should I use Wondersign, when I could just use PowerPoint on an existing PC/Notebook?

Wondersign uses reliable, affordable hardware made for 24-hour Digital Signage operation. They are easy to install and maintain due to their small size, low price and reduced power consumption. Wondersign enables its clients to manage their screens from anywhere using a standard web-browser. Wondersign includes the precise scheduling of contents weeks in advance. Wondersign also provides hundreds of professionally designed templates to jumpstart its clients’ Digital Signage projects without the need for graphics designers or additional third party expenses.

Who else is using Wondersign?

Our customer base consists of small and medium sized companies in a variety of vertical markets including but not limited to retail, healthcare, automotive, real estate, transportation and hospitality.

Can I monitor my digital signage network on my iPhone or iPad?

Yes.  Wondersign has a device manager app (Wondersign device manager) that is available in the App Store. Wondersign device manager shows all devices linked to your account and displays whether they are online or offline. New screens can be added to your account using your iPhone and you can set tags, remotely control audio, change country, city and time zone info, and delete devices.

Will I be alerted if a screen gets disconnected from the internet or loses power?

Yes. Wondersign allows multiple email addresses to be associated with each player. An automated email will be generated to those addresses should a device lose connection to the internet. However, the player won't go dark as the media content is stored locally on the device. The player keeps displaying content from the last update until the internet connection has been restored.

I am considering using Wondersign as my media distribution platform, but there is a feature I do not see listed that is a requirement for my digital signage project. Will Wondersign consider incorporating this feature?

Absolutely. We are constantly adding new features to our platform. Please contact support to inquire about a feature.  We might already be incorporating it, and certainly will entertain all feature requests.

Does Wondersign offer a reseller or referral program?

Yes.  Wondersign has an attractive program for resellers as well as referral partners.  Please get in touch with us for more information.

I am going to sign up for the free trial. What information is needed?

All that is needed is an email address, name, phone number, and address. We do not ask for credit card information, and your risk-free trial account will expire at the end of the trial period unless further arrangements have been discussed. Sign up for a free trial today.

What limitations will I have during my free trial period?

Absolutely none. Your free trial account includes a fully-functional platform. This allows you to effectively experiment with all functions and features and get accustomed with our platform. Sign up for a free trial today.

Before using Wondersign, what type of software must be installed on my computer for it to function properly?

No software is required for Wondersign. Our platform is completely browser-based, and works with any standard web browser. Please make sure your web browser allows cookies and you have the latest version of your browser installed.

What type of format does my content have to be in for them to work with Wondersign?

Whatever format they are in works! Wondersign transcodes all files when they are uploaded into your account. Wondersign is capable of working with most common image formats (e.g. JPEG, PNG), video files (e.g. WMV, AVI, MPG, MP4 etc.), Power Point files and PDF files. For a detailed list of supported formats please click here.

Does Wondersign support applications for use on touch tablets?

Absolutely! HTML content, dynamic data from the web or HTML widgets can be built using HTML 5 and can be deployed via Wondersign.

Are there any templates to choose from with my Wondersign service?

Yes. Wondersign offers 300+ complimentary screen templates for different industries. In addition, you can also design your own templates for use in Wondersign. Please get in touch with us if you would like to know more about custom templates.

Does Wondersign give me a limit on content storage?

Wondersign gives every customer a generous 10GB of storage. At the bottom of your file browser window within the platform you will always see how much of that space you have already used. If you need more storage, simply let us know and we will be happy to add more GBs to your account.

Is there a certain type of player device that Wondersign uses?

Wondersign is hardware independent, therefore you can use any type of player device that is compatible with Wondersign. Please click here for a full list of compatible devices and technologies.

Is there a limit to how many devices I can have in my network?

Absolutely not! Wondersign is capable of handling one device or hundreds of devices.

Does Wondersign provide news feeds from different media outlets?

Wondersign offers the ability to integrate XML or RSS feeds from anywhere on the web. However it is the client’s obligation to make sure that no copyright is infringed by integrating a feed into their Digital Signage presentation.

We advise our clients to use their digital signs to showcase their own products and services. In a retail environment the average customer’s attention span is an average of 8 seconds. By showing news or weather information, you may be wasting very precious time and you might want to show your own messaging instead.

What video formats can I upload into Wondersign?

Wondersign is capable of transcoding most of all common video formats and codecs. For a detailed list of supported formats please click here.