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Wondersign Help & Support

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    Frequently Asked Questions

    Wondersign specializes in extended aisle kiosk technology for retailers and brands. The company develops and maintains “Catalog Kiosk”, the leading digital catalog software that allows retailers to display an endless aisle of products and better connect with today’s omni-channel shopper. Wondersign supports thousands of customers around the globe seven days a week.

    Wondersign is a global company, headquartered in Tampa, FL. We have offices in Chicago, IL and San Diego, CA. We also have a physical presence in Switzerland, where the company was originally founded, and we work with employees in Macedonia and Costa Rica.

    Wondersign was founded in 2002 as a full-service web agency. In 2009 the company launched a compellingly easy-to-use media distribution platform as a SaaS (Software-as-a-Service) product. In 2015 Wondersign developed “Catalog Kiosk” – a digital catalog application for touch-screen kiosks and tablets. Catalog Kiosk is being used by thousands of retailers as an extended aisle to solve one of their biggest problems: Selection.

    Catalog Kiosk virtually expands your showroom providing greater selection for shoppers. By adding thousands of products to your floor, the kiosk maximizes your revenue, generating more dollars per square foot. The kiosk also has smart product associations that suggest items similar to the ones the user is browsing for. This helps increase your average ticket size.

    Catalog Kiosk requires us to provide the majority of the work upfront, which makes it impossible to offer the services for free. All of our products are competitively priced, though, and very affordable considering the amount of features and functionality they offer.

    Depending on the size of the opportunity we are happy to provide customized demos. If you’re interested in learning more about our ‘endless aisle’ solution, please reach out to a member of our sales team. They are equipped with the materials to show you how the kiosk can work for you in your store. Email sales@wondersign.com or call toll-free 1-855-408-9966.

    Yes. We offer various kiosk bundles that include touchscreen solutions, stands, pre-loads, kits, and on-site installation.

    Depending on the industry you’re in, we offer a variety of brands that can be found at wndr.ws/start. We are continuously adding new brands and are open to suggestions. Please reach out via sales@wondersign.com to let us know what brands you want to see on the kiosk!

    Wondersign’s Catalog Kiosk offers powerful integrations with sales automation tools, smart cross-sell and product association services, and POS/ERP software providers. We are continuously adding more integrations to make the kiosk an even more powerful sales tool.

    Absolutely. We are constantly adding new features to our platform. Please contact support to inquire about a feature.  We might already be incorporating it into our product, and certainly will entertain all feature requests.

    Yes. Wondersign works with resellers and referral partners. If interested in a partnership opportunity, please contact us for more details.

    All of our job openings are right here on our website. Please take a moment to read what we’re looking for to make sure we’re a fit. If you feel that your talents and traits are not listed, feel free to reach to us via our LinkedIn page.

    The first step would be to sign up for our newsletter, a great way to stay informed on industry news, studies, results, and useful information from various verticals. Follow us on your favorite social media service, be it Facebook, Instagram, LinkedIn, or Twitter – we’re happy to engage in a conversation with you!

    Absolutely! Our status page is the best way to quickly see what’s going on and you can subscribe for updates, so you will be informed about every change in service availability.

    Our always up-to-date technical requirements can be found here in our knowledge base. Our customer experience team is happy to assist you in case you have questions about certain settings.

    Absolutely! Catalog Kiosk is available as a tablet app for both iPads and Android tablets in Apple App Store and Google Play Store. Please make sure your operating system is updated and also ensure you have at least 3GB of storage available on the device.

    Wondersign certifies hardware and hardware combinations to make sure that all parts stay compatible. We keep up with firmware and OS changes so you don’t have to worry about losing features or functionality. We strongly recommend using our certified and properly tested hardware. Anything outside of certified hardware can not be supported by our customer experience team.

    Absolutely not! Wondersign is capable of handling one device or hundreds of devices at the same time.

    Absolutely. When you sign up for Catalog Kiosk a member of our team walks you through how to use the kiosk and manage the settings to customize the kiosk for your store. In addition, Wondersign offers technical support Monday – Saturday from 9AM-9PM ET and Sunday 10AM-5PM ET to help resolve any issues with your kiosk.

    Yes! We offer multiple webinars to help you learn more about the kiosk and to get the most out of using it. We also offer an extensive knowledge base with help articles that walk you through certain processes when using your kiosk.

    Upcoming events

    The Tools Successful Retailers Use To Close More Deals

    Duration: about 15 minutes

    Every Day at 2PM ET