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Wondersign Help & Support

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Frequently Asked Questions

Wondersign is a cloud-based interactive digital signage company headquartered in Tampa, Florida with offices in California, Illinois and Switzerland. Wondersign develops and maintains “Catalog Kiosk”, the leading digital catalog software that allows retailers to display an endless aisle of products and better connect with today’s omni-channel shopper. Wondersign supports thousands of customers around the globe seven days a week.

Wondersign is a global company, headquartered in Tampa, FL. We have offices in Chicago, IL and San Diego, CA. We also have a physical presence in Switzerland, where the company was originally founded, and we work with employees in Macedonia and Costa Rica.

Wondersign was founded in 2002 as a full-service web agency. In 2009 the company launched a compellingly easy-to-use media distribution platform as a SaaS (Software-as-a-Service) product. In 2015 Wondersign developed “Catalog Kiosk” – a digital catalog application for touch-screen kiosks and tablets. Catalog Kiosk is being used by thousands of retailers as an extended aisle to solve one of their biggest problems: Selection.

We do offer a free 30-day trial of our media distribution platform my.wondersign.com. To get started, please let us know what you’re looking to achieve and we’ll be happy to set you up with a trial account. Catalog Kiosk requires us to provide the majority of the work upfront, which makes it impossible to offer the services for free. All of our products are competitively priced, though, and very affordable considering the amount of features and functionality they offer.

All of our job openings are right here on our website. Please take a moment to read what we’re looking for to make sure we’re a fit. If you feel that your talents and traits are not listed, feel free to reach to us via our LinkedIn page.

Yes. Our fulfillment team at the main warehouse in Tampa, FL pre-loads, kits, and ships kiosk bundles, touchscreen solutions, digital signage screens, mounts, stands, and media players.

The Wondersign Digital Signage application is available for Chrome OS and Android. We highly recommend using a device management solution for any screen deployment. Please contact us for more information about managed devices.

Absolutely. We are constantly adding new features to our platform. Please contact support to inquire about a feature.  We might already be incorporating it into one of our products, and certainly will entertain all feature requests.

Yes.  Wondersign has an attractive program for resellers as well as referral partners. Resellers provide at least first-level support and remain the main contact for their customers. This program is best suited for integrators and technology service companies with their own help-desk. Referral partners introduce new customers to Wondersign, which is ideal for consultants and companies offering complementing services to ours. Contact us if you’re interested.

The first step would be to sign up for our newsletter, a great way to stay informed on industry news, studies, results, and useful information from various verticals. Follow us on your favorite social media service, be it Facebook, Instagram, Google+, LinkedIn, or Twitter – we’re happy to engage in a conversation with you!

Absolutely! Our status page is the best way to quickly see what’s going on and you can subscribe for updates, so you will be informed about every change in service availability.

Our always up-to-date technical requirements can be found here in our knowledge base. Our customer experience team is happy to assist you in case you have questions about certain settings.

Whatever format they are in works! Wondersign transcodes all files when they are uploaded into your account. Wondersign is capable of working with most common image formats (e.g. JPEG, PNG), video files (e.g. WMV, AVI, MPG, MP4 etc.), Power Point files and PDF files. For a detailed list of supported formats please click here.

Absolutely! Catalog Kiosk is available as a tablet app for both iPads and Android tablets in Apple App Store and Google Play Store. Please make sure your operating system is updated and also ensure you have at least 3GB of storage available on the device.

Yes. Wondersign is the ideal solution to quickly and easily change products, ingredients, or calories. We offer powerful templates to make quick changes as well as HTML widgets that pull data automatically, to make updating menu boards a breeze. Contact us for more info.

Wondersign gives every customer a generous 10GB of storage for their media distribution needs. At the bottom of your file browser window within the Digital Signage platform you will always see how much of that space you have already used. If you need more storage, simply let us know and we will be happy to add more GBs to your account.

Wondersign certifies hardware and hardware combinations to make sure that all parts stay compatible. We keep up with firmware and OS changes so you don’t have to worry about losing features or functionality. We strongly recommend using our certified and properly tested hardware. Anything outside of certified hardware can not be supported by our customer experience team.

Absolutely not! Wondersign is capable of handling one device or hundreds of devices at the same time.

Wondersign offers the ability to integrate XML or RSS feeds from anywhere on the web. However it is the client’s obligation to make sure that no copyright is infringed by integrating a feed into their Digital Signage presentation.

We advise our clients to use their digital signs to showcase their own products and services. In a retail environment the average customer’s attention span is an average of 8 seconds. By showing news or weather information, you may be wasting very precious time and you might want to show your own messaging instead. News and weather are consumed on personal devices.